UPDATED: 2nd November 2020
With the recent announcment by the Prime Minister on the Lockdown 2.0 which comes into effect on Thursday 5th November 2020, we wanted to update our customers on what we will be doing.
Please see key points below:
Stock availability on our Flexi-rent and Car Subscription Service remains at normal levels and we have over 450 vehicles available for delivery within 3-5 working days (where a credit line is in place.)
We have been informed that many of the dealerships we currently use, will remain operating and able to delivery vehicles that we currently have on order.
Priority will be given to key workers, NHS, Police and Government agencies.
We are still receiving and dealing with enquiries in the usual manner and we are still receiving a high number of enquiries.
Applications are still being accepted and our underwriters are working as usual to set-up credit lines ready for our clients.
Deliveries are available, but will be on a first come first serve basis and priority will be given to Key Works, Health Care Assistants, NHS, Nurses, Doctors, Police and Government Agencies.
Where required we will ensure that the vehicle is handed over in a safe manner.
Vehicles will be handed over as before and the vehicle may be required to be signed for, or a photograph of youself, ID and the vehicle taken for our records.
We ask, as per usual, that you go around the car to make sure that you are happy there is no visible damage and take your own photos/videos.
Collections will be operating as usual and we will be liasing with customers who will be coming to their natural end of their contracts, over the next few weeks with options.
If a vehicle is being collected. Our drivers will adhere to social distancing rules as set out by the government and the BVRLA, therefore a signature may be required and the driver will make a note of the person handing over the vehicle, time/date and GPS position. Photographs will also be taken.
If the vehicle is being returned by yourself to the specified de-fleet centre, the off-hire and return procedure is the same.
Please Note. That should collection be the only option, then the standard collection charges will still apply as per the contract. You are also able to return the vehicle back to the specified de-fleet centre, if you feel this is an option, alternatively, chargeable collection is the only option and if the vehicle is not returned rental will be charged as per the contracts
Extensions of Vehicles
Where required, all vehicles that are currently out on hire can be automatically extended by ourselves until we get in touch to arrange otherwise, therefore, all contractual obligations must be adhered to by our customers, which include payments.
Our office hours remain the same as usual, as per the below.
- Monday: 9am until 12.30pm / 1.30pm until 4pm
- Tuesday: 9am until 12.30pm / 1.30pm until 4pm
- Wednesday: 9am until 12.30pm / 1.30pm until 4pm
- Thursday: 9am until 12.30pm / 1.30pm until 4pm
- Friday: 9am until 12.30pm / 1.30pm until 3pm
We have a limited amount of incoming lines and any overspill or out of hours calls will be directed to an external answering service.
Enquiries can also be made via firstname.lastname@example.org or via Whatsapp on 07527820820 (message only).
Payments and Direct Debits
As it stands, we’re expecting payments in from customers as usual. We at Cocoon Vehicles understand this is a difficult time but as of today, we have no plans for payment holidays as we in turn, do not receive any payment holidays from our suppliers and funders.
If customers are struggling with their Direct Debit’s, please do get in touch and we’ll try and find a solution to help.
End of Contract
Our end of contracts are still taking longer than expected as not all of our suppliers and contractors are back to full operations. Where usually these can take up to 28 days, this is taking an extended amount of time.
This is due to delays in collections from Cocoon or our suppliers, inspectors not being able to visit the cars at vehicle compounds or dealerships and administration staff who charge the damage on.
We will, where possible inform you of any damage outside of the return standards as soon as possible but please be aware that it could take a while for us to get you the final charges, if applicable.
As always, Cocoon Vehicles will follow the BVRLA Code of Conduct where possible.
Stay Alert > Control the virus > Save Lives
We feel that as a family run business, that family and friends really should come first, along with the safety of our customers, suppliers and the general public, please do keep safe and adhere to the rules set out by the Government.
We’re still here for all your vehicle needs for immediate or the future and can help with all of your normal enquiries.
We wish everyone well in this difficult time and look forward to getting back to some normality once the new lockdown has been relaxed.
Rebecca, Rhys and the Team at Cocoon Vehicles.