FAQs
Frequently Asked Questions
Everything you need to know about subscribing to, leasing or hiring a vehicle through Flexigo Cars.
General
What is a car subscription?
A car subscription is an all-inclusive monthly agreement covering rental, maintenance, road tax, manufacturer's warranty and breakdown assistance. You just add insurance and fuel or electricity.
How is Flexigo Cars related to Cocoon Vehicles?
Flexigo Cars Ltd is a trading style of Cocoon Vehicles Ltd, which has been providing short-term vehicle solutions since 2007. Car Flex is also a trading style of Cocoon Vehicles.
Is Flexigo Cars regulated?
Cocoon Vehicles Ltd trading as Flexigo Cars is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 711074. You may check this on the Financial Services Register by visiting the FCA’s website register.fca.org.uk or by contacting the FCA on 0800 111 6768. Car Flex is a trading style of Cocoon Vehicles.
Contracts & Flexibility
What's the shortest agreement I can take?
Our car subscriptions can be taken for as little as 1 month, with the best pricing from 3 months plus. Short-term leases are typically fixed for a set period, such as 6 or 12 months.
Can I swap or return my vehicle early?
On a subscription, yes — you can swap for a different vehicle or return it entirely with 5 working days' notice, subject to availability and any blackout periods.
Do I need a deposit?
Subject to status, no deposit is usually required on our subscription vehicles. Short-term leases may require a refundable deposit, set by our underwriters as part of the credit-checking process.
Costs
What's included in the monthly price?
Maintenance and servicing, road fund licence and manufacturer's warranty are included. You'll need to arrange fully comprehensive insurance and cover fuel or electricity costs.
What is the documentation fee?
Documentation fees start from £295 plus VAT (£354.00 inc. VAT) and are payable in addition to the advertised monthly rental and initial rental.
Are prices shown with or without VAT?
Use the VAT toggle on any vehicle listing page to switch between prices inc. VAT (for personal customers) and plus VAT (for business customers).
Delivery & Insurance
How quickly can my vehicle be delivered?
In-stock vehicles can sometimes be delivered next day, subject to your credit line being approved. We offer free delivery to mainland England & Wales on flexi-rental of 90 days plus.
Do you offer insurance?
You'll need to arrange your own fully comprehensive insurance. Get an instant quote through our partner eInsure using our Resources page.
Business & Specialist Customers
Can new start-up businesses apply?
Yes — we offer dedicated leasing routes for new start-up businesses. See our New Start-up Businesses page.
What if my business has overseas directors or ownership?
We work with a specialist partner to support UK companies with overseas directors or an overseas parent company — see our Overseas Directors and Overseas Parent Company pages.
Do you offer non-status leasing?
We offer a non-status leasing product for specific circumstances such as a thin credit file — this is not suitable for bad credit, CCJs or adverse credit history. See our Non-Status Leasing page for details.