Frequently Asked Questions
Straight Forward Flexible Car Leasing Speclialists
Find out the answers to some
of our most common questions...
We like to make sure our customers know our processes and what we offer, ensuring there are no hidden surprises down the line. We’re transparent and honest, we’re family run and not corporate, so you can be assured that you will get the best possible service.
Car Subscription FAQ
What is the minimum contract length?
The minimum contract length for a Car Subscription with Flexigo is just 3 calendar months to make it easier. If you need a car for less than 3 months, call the team for a fantastic rate.
What's included within my Car Subscription Payment?
Included within your monthly car subscription payment is the vehicle rental, maintenance, manufacturers warranty, road fund licence and roadside assistance.
All you need to provide is fully comprehensive insurance and fuel.
How much is the first payment?
Depending which vehicle and your credit status, will determine how much your initial payment will be.
But generally this comprises the first months vehicle subscription and refundable deposit. If you’re having the vehicle delivered, this will be additional.
How do I pay for my Car Subscription?
We always take the car subscription payments upfront and before handover. This can be paid via Bank Transfer, Credit or Debit Card. We do not accept Cash or Cheque payments.
Further payments are then deducted from your account via Direct Debit, the date of the Direct Debit will always be 1 month from the date of delivery, unless otherwise agreed.
You can change the date of the Direct Debit by making an ad-hoc payment.
Do I need to pay a deposit?
On our Car Subscription service, a refundable deposit is payable along with your first month’s subscription.
Your refundable deposit is returned once the vehicle has been returned, and all other charges on the account have been settled.
Should you have any outstanding amounts, the refundable deposit will be used to clear your account.
What is the maximum amount of time I can keep the car?
The majority of our vehicles can be kept up to 12 months without it being swapped, unlike many other car subscription providers in the UK.
Do you offer Car Subscriptions in Scotland?
Yes, we are currently trialing our car subscription service in Scotland, this is so far proving very popular due to the Northern location of our vehicles.
Please click the highlighted link about Car Subscriptions in Scotland or call the team on 0330 330 9425.
General Flexigo Cars FAQ
Do I need to visit your offices to sign your contracts?
No, we like to make things easy. We use Adobe Sign for our order forms and rental agreements, just a few clicks and your all signed up. The only time you need to visit us is to collect your vehicle, if applicable.
Do the prices include insurance?
No, you must provide your own fully comprehensive car insurance policy. We do also accept fleet policies from companies.
Can I specify the make, model, derivatives and options?
No, unfortunately not. Due to the nature of the product, the cars available are the cars on offer. Our stock does change on a regular basis so please do keep an eye out on the website for more information.
Do you offer longer term contracts for 2 or 3 years?
If you’re looking for longer term contracts that stretch to 2 or 3 years then a Flexigo Car Subscription or Flexirental option might not be for you.
Whilst we have customers who have been with us for years, they swap their cars on a regular basis.
If it is a 2 or a 3 year contract hire or lease that you’re after, then try our partners at Find a Car Lease using the link.
They have no less than 12 different funders on top of manufacturer backed finance houses such as Alphabet, Daimler, PSA and VWFS.
Where are you based?
Our offices are based in Derbyshire and we have a sub-office based in London, which is temporarily closed due to Covid-19. Our fleet centres and car storage facilities are based in Derby, Leeds, Chesterfield, Sheffield and Southampton.
Depending on which vehicle you choose, will depend on the fleet centre used. The majority of the vehicles are based in the Leeds area, with easy access to the motorway network and train stations.
Do you offer Fair, Wear and Tear?
Fair, wear and tear is a touchy subject, however all vehicles are assessed twice upon return, any damage is billed on as we get charged for it. Therefore it is transparent to the customer. We do lay our return conditions within our contracts.
You can have a read of the return standards by clicking the following link: Return Standards
Do you do lease vehicles to Scotland?
We are currently offering our flexible car lease options in Scotland. Please take a look at Car Subscriptions Scotland for more details
Should you have any further questions, please speak to the team on 0330 330 9425 or email enquiries@flexigocars.uk
Can we have an account?
If you are a business, corporate accounts are available. The benefit is that you have one contract in place and you can add or take off cars as and when you please. With an account, you can also take advantage of our next day delivery (stock vehicles only).
What if I have a puncture?
Accidental damage is not covered under maintenance programs, please ensure that you get a like for like tyre fitted, otherwise our suppliers may charge for a brand new tyre.
What if I get a parking or speeding ticket?
We transfer liability (where possible) to yourself, we also charge an administration charge of £37.50 plus VAT to cover our administration costs, even if you appeal or disagree with the ticket. This is due to the amount of time it takes to process paperwork.
Why should I pay an Admin fee of £37.50?
As you can imagine, the car is on hire to you and therefore you are responsible for all fines whilst the car is in your possession. The cost is there as we have to pay our vehicle suppliers for their admin time, on top of that when transferring liability, it takes approx. 30 mins per ticket, 15 pages of paperwork and a trip to the post office to be sent “Signed for” – We do make a loss on some of these tickets.
What happens when I return my car?
Firstly, you need to decide if you would like us to collect the car, or if you would like it to be collected (Charges apply). We then inspect your vehicle for any damage, a secondary inspection is carried out by the vehicle supplier or the manufacturer. We then compare the final charges and complete an end of contract.
Contents of FAQ's
